What to do after an escape of water at home
Turn off the water at the stopcock first. Everything else can wait a minute.
- Turn off the water at the stopcock.
- Turn off electricity at the consumer unit if water is near sockets or wiring.
- Do not throw anything away, we may need to inspect damaged items.
- Photograph the source of the leak and all affected rooms before you start clearing up.
- Take reasonable steps to prevent further damage, for example moving furniture and lifting soft furnishings.
- Call an approved restoration contractor from our network.
- Report the claim with your policy number and the date you discovered the leak.
Why we ask you to keep things
Damaged items are evidence. An assessor can often approve a replacement in one pass if the item is still there to look at, and cannot if it went in a skip on the first afternoon.
Drying and restoration
Escape of water claims are usually settled faster when a restoration contractor gets in early, because drying time drives everything that follows. Castlefield Restoration covers the North West for water damage, drying and flood restoration and is currently approved.