Making and tracking a claim
Most claims need nothing from you after the first report. These pages cover what to do in the first hour, what we need from you, and how to read the stage your claim is in.
Right now
Steps to take at the scene, before anything is moved or tidied.
Before we can discuss your claim
Anything specific to your policy or your claim needs two things from you first: your policy number and the postcode registered on the policy. We check both before we read out any detail. Our approved repairer list and our general claims guidance are open to everyone and need no verification at all.